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4981 East River Road, East Side
New Glasgow, Nova Scotia
B2H 5C5

Phone: 902-695-6950
Fax: 902-695-6635
CLICK HERE TO EMAIL US

Frequently Asked Questions
  • How can I use my current (or old) E-mail account?
  • How can I use my e-mail account when away from home?
  • What will interfere with the signal?
  • What is needed at the computer?
  • Can multiple computers use a single connection?
  • Will this work with game boxes, Linux PC's, or Macintoshes?




    Q: How can I use my current (or old) E-mail account?
    How can I use my current (or old) E-mail account?

    A: The answers varies with the type of account. If you are using web based e-mail like Hotmail.com or Yahoo, then there is no change. You simply use your web browser and access your account as you have been. If you have an e-mail account with a dial-up or other type of ISP, it is not so simple. First, be assured that you can always send e-mail through TNC Wireless. Sending will not be a problem. Our POP3 mail server address is mail.tncweb.ca You will need an account on the server before you can use it to send. We set up e-mail accounts 8-5 M-F. Weekend e-mail account administration is not available.
    Once you have provided us with a username and password we will set up your account and you can receive e-mail at (your user name)@tncweb.ca. You will also be able to send mail using that server. The problem occurs when you go to get your mail you’re your old account. You will have to ask you old ISP to keep your mail account active for some time so that you can get your mail. It is possible that as soon as you stop taking their service, they may restrict your access to their mail server. They may immediately reject or discard e-mail. Make sure there are provisions for getting your mail before you terminate your service. Some ISPs will even automatically forward e-mail to your new address for a time. There is nothing we can do with respect to your old account and e-mail addresses.
    The only 100% rock solid way to make sure you never lose your e-mail address is to install a mail server and obtain a domain. That requires time and expense and is somewhat a technical challenge. If that is an option you would like to pursue, we can direct you to consultants that can make it happen.
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    Q: How can I use my e-mail account when away from home?
    How can I use my e-mail account when away from home?

    A: Go to http://mail.tncweb.ca
    This is a webmail application that will allow you to send and receive e-mail from your account. You will need your username and password, so make sure to take those with you when traveling.

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    Q: What will interfere with the signal?
    What will interfere with the signal?

    A: Anything in the path between you and the base station can block the signal. Especially trees and buildings. If you have a clear, optical, line of sight it will almost certainly work.
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    Q: What is needed at the computer?
    What is needed at the computer?

    A: Your computer must have an Ethernet card or connection. (Sometimes called a NIC card.) Many computers come with this connection built into the system now-a-days.
    We also recommend that you have a personal firewall installed on your machine. Several are available online and some are free for personal use. We do not recommend a specific one but we strongly advise you to get one. The same goes for anti-virus software. We also strongly recommend that all Operating System updates are installed on a regular basis.
    TNC Wireless does not provide a formal firewall solution, so protecting your own personal computers is your responsibility.
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    Q: Can multiple computers use a single connection?
    Can multiple computers use a single connection?

    A: Yes, you can install any type of internet sharing systems. We have found certain WiFi home wireless systems do not work well with wireless Ethernet but prefer DSL or cable modems. We do restrict this type of activity to be contained within a single residential home or office. If we discover that internet sharing is being used to allow other homes or businesses to have service, your service will be discontinued.
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    Q: Will this work with game boxes, Linux PC's, or Macintoshes?
    Will this work with game boxes, Linux PC's, or Macintoshes, as well as Windows PCs?

    A: Yes, the system is simply a wireless Ethernet system. You do not need any special software to interface with the subscriber module. If your computer can work with a LAN it will work with our system.
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